Frequently Asked Questions

There seems to be so many window companies around at the moment, why should we choose WindowCraft?

We feel that we offer a unique service. Having worked for other window companies we have taken what worked for them and omitted what didnít, enabling us to offer a trouble free project from quote to completion.

How long will my quote take?

As we do not use sales men it is David & Robbie themselves that come to quote for the work they will be undertaking. We believe this provides a more accurate quote and cuts down the time required, depending on your needs for discussion. This also allows us to provide you with one main contact from start to finish.

Generally a whole house will take about half an hour to quote for. You will then receive your quote within forty eight hours.

What happens if I want to accept my quote?

If you would like to go ahead with the work all you need to do is contact our secretary Joanna on Ripon 606069 who will arrange an appointment , at a time of your convenience, for one of our fitters to call on you to discuss your final requirements and arrange a date for the work to be done.

What if I want to discuss my quote further?

If you have any queries or would like to view samples of our products you may finds it useful to make an appointment to visit our showroom and go through our products in more detail to ensure that the choices you make are the best for you and your home.

Again, simply call our secretary who will be happy to arrange an appointment with you, or alternatively if you would like to speak to a fitter to discuss your requirements over the phone this can also be arranged.

Do I need to pay a deposit?

No deposit is required, we work on a pay on completion policy which means you pay when the job is finished to your satisfaction.

What guarantees do we receive on completion of installation?

Youíll receive a ten year comprehensive guarantee as standard. We also offer an insurance backed guarantee on request or free of charge to all customers spending over two thousand pounds.

Our strongest guarantee is our after-care service given to all customers regardless of the amount spent.

Will you advise me on the designs and products best suited to my property?

In most cases we will quote for the products you request. We may give you an option of accessories to enhance your installation. However this is purely advice given at your request.

Can I buy uPVC in any colour?

uPVC is available in three main colours (white, rosewood and golden oak) however we can supply any colour you wish by having the white uPVC factory sprayed.

Do you have finished installations we could see before we make a final decision?

Yes, with over 500 installations in and around Ripon we could show you the installation most similar to your requirements.

Have you ever traded under a different name?

No.